For those RWD customers who are currently within a valid Maintenance and Support contract, RWD 5 is a free upgrade.
We strongly recommend that you upgrade your FirstClass server to version 10 or above prior to requesting the upgrade to RWD 5.
Due to the complexity of the process of upgrading on the FirstClass platform - no two FirstClass systems are configured exactly the same way, FirstClass Depot continues to recommends that you allow us to do the upgrade for you.
There need be no server down-time during the upgrade and we will do it without any effect on your system's stability or performance. In order to accomplish this, we will need you to provide a subadmin level account for us on your system.
FirstClass Depot maintains over 100 accounts on customer systems around the world in order to provide troubleshooting and support functions more efficiently. If you wish, this is an option for your organization as well.
Please send us your upgrade request by filling out the form below. We need certain information in order to properly assess and respond to your request.
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